Frequently Asked Questions
Everything you need to know about your Eviva home shopping experience.
How long will it take to receive my furniture order?
Most in-stock items ship within 3-5 business days. Delivery times vary by location, but typically arrive within 7-14 business days via our specialized white-glove delivery partners.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that a restocking fee may apply to large furniture items.
Do you offer assembly services for large items?
Yes, we offer professional white-glove delivery which includes room-of-choice placement, full assembly, and removal of all packaging materials for an additional fee at checkout.
Are your wood products sustainably sourced?
At Eviva, we are committed to sustainability. Over 80% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you create your dream home now and pay later.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking link. For large freight items, our delivery partner will contact you directly to schedule a specific delivery window.